ORDERS AND RETURN INFORMATION

Orders and Return Information

Please make sure to read and familiarize yourself with our products, policies, ordering and shipping procedures prior to making your purchase. If you have a question regarding any of this information or our products please do not hesitate to contact us, we are glad to assist you.

 

Returns

Each order is custom made therefore we do not accept cancellations. ALL SALES ARE FINAL. Any merchandise returned without an authorization will be refused at our receiving department. All refused orders will incur a 20% restocking fee. Returns for any reason are not accepted without prior authorization from our customer service department.

 

Color Policy

We do our best to make sure that the colors displayed on our web site are accurate, actual colors will vary. Color differences and textures may not be fully appreciated due to differences in monitors and your particular monitor setting. Due to the fact that our products are all custom made, and can’t be returned, you need to be sure that you can tolerate any color variations that are possible. Keep in mind that items placed at different times may have minimal color variations due to dye lot variations.

 

Substitutions

We reserve the right to make minor changes or modifications in the design of our products as needed, including fabric substitutions. This would in no way lower the quality, beauty or the construction of the merchandise.

 

Payment

We accept Paypal, Visa, Mastercard, Discover and American Express via PayPal Checkout, Money Orders, and Purchase Orders from Pre-Approved Wholesale Accounts

 

To Order by Mail

Please send money order to: Dian Austin, 1300 E Upas Ave, McAllen 78501

 

Wholesale Accounts

Retailers and Interior Designers can set up trade accounts. Please send us the following: a copy of your sales tax permit; a current listing of 4 credit references; a brief description of your business.

 

Taxes

The sales tax of 8.25% is applied to all non-wholesale accounts of Texas residents.

 

Lead Time

We rarely have a product on the shelf. As items are produced they go directly into a box and are shipped out. Because of this our normal ship time is 4-6 weeks. If you have questions on your shipping status please contact us.

 

Backorders

We will do everything possible to ship any backorders out as soon as possible; however, sometimes there are circumstances beyond our control. If we cannot process a backorder within 60 days, the backorder can be canceled.

 

Custom Items

We do accommodate custom size requirements. Please contact us for information. These items are ABSOLUTELY NON RETURNABLE.

 

Still have questions?

We can be reached from 8:30 am to 5 pm CST at 956-703-3565. You can also email us at custserv@sweet-dreams.com