SHIPPING POLICY

Free Shipping Program

This is for Retail Orders ONLY for shipments from our factory to locations within the continental United States. All other orders will have appropriate shipping charges added to the invoice at the time of shipping.

Lead Time

We rarely have a product on the shelf. As items are produced they go directly into a box and are shipped out. Because of this our normal ship time is 4-6 weeks. If you have questions on your shipping status please contact us.

Domestic Shipping to Consumers

All direct-to-consumer orders shipped within the continental US are sent FREE via UPS ground. However, third day, second day and overnight are also available at an additional charge. FedEx services are available upon request.

Shipping to Hawaii and Alaska

Additional charges will apply. Please contact us to determine the most economical method.

International Shipping

Additional charges will apply. Please contact us to determine the most economical method.

Wholesale Order Shipping

All freight will be prepaid and added to the invoice. We normally ship via UPS Ground. Fedex is available upon request.

Returns

Each order is custom made therefore we do not accept cancellations. ALL SALES ARE FINAL. Any merchandise returned without an authorization will be refused at our receiving department. All refused orders will incur a 20% restocking fee. Returns for any reason are not accepted without prior authorization from our customer service department.

Still have questions?

We can be reached from 8am to 5 pm CST at 956-703-3565. You can also email us at custserv@sweet-dreams.com